Sears: Total FAILURE – Part 2

Back at the end of October, I wrote a blog post detailing the absolute unmitigated FAILURE of Sears to make good on its delivery of three appliances to my home. While blasting this around Twitter and other social media networks, I heard back from the folks apparently manning the “SearsCares” Twitter account who repeatedly assured me they would have the case manager make it right.

Eventually, I did indeed speak with a new case manager named Eric, who was professional and polite and we eventually reached an agreement regarding fair compensation for the failure of the company to make good on its promises. I would be refunded a certain amount and the refund would be put back on the card I’d used to make the purchases initially. There was one hiccup in this – the credit card I used to buy the appliances was compromised and I had to get a new one issued to me. A few more days of wrangling ensued mostly because Sears’ policy is to only refund the card that was used. However, to their credit, they agreed to refund the amount to my new card. At this point, we’re now approaching Thanksgiving and I was assured by Eric that the refunds would go through within days of the holiday. Sears would process one refund a day (again, this is apparently their policy) and I would therefore get three separate refunds to my card.

That was over three weeks ago and to date, I have not received one single cent of my promised refund. I have emailed repeatedly and again taken to Twitter about how horribly Sears has failed in its consumer relationship with me. Once again, Christine over at “SearsCares” has promised to get a case manager to contact me about it. That was two days ago and STILL I have not gotten a phone call or a refund.

I have tried to be fair throughout this mess. I have tried to give them the benefit of the doubt and been more than patient with them.

No longer.

As of today, I am filing an official complaint with the State Attorney General’s office in Boston, as well as alerting the various members of the media I know personally, and again taking to the social media universe. Because of the total and complete failure that my Sears shopping experience has been, I would urge anyone with money to spend it elsewhere. Sears has proven time and time again that they do not appreciate their consumers, they do not live up to their promises, and they do not care about making things right.

Do NOT give them your business and warn others to steer clear of them as well. If Sears cannot honor its commitments, it does not deserve to be in business.

Please be sure to spread this around as warning to others NOT to make the mistake I made in buying from Sears. Thank you.

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