Run At The Fear

When I was much younger, I spent the majority of my time running away from fear. I was perpetually afraid of doing the wrong thing, appearing out-of-place, or being unprepared. In the 7th grade, I was at a new school with hundreds of people I didn’t know. I didn’t wear the right clothes, talk the right way, or even give a damn enough about my appearance. And then I had bullies to deal with so I spent a lot of time figuring out intricate methods of avoidance. I’d walk out of my way to avoid place I knew they’d be at. I spent so much time rocked back on my heels that I really felt on the defensive for a majority of the time.

I finally realized something when I was about fifteen years old: I didn’t like how my life was unfolding. Being forever tied up in knots of anxiety is not a pleasant way to go through the day – and even as horrible as puberty can be, I was making my own excursion through that time even more hellish. I spent a lot of time looking for some miracle solution that would remove all the fear from my life. I wanted to be bold. I wanted to let troubles bounce off of me. But I didn’t know how to find real courage, or – for a while – even where to start to look for it.

I’d always been intrigued about martial arts. I’d seen the all the Kung Fu flicks of that time. And so I started training – first with friends and then with actual instructors. I still remember walking into my first martial arts school, halfway terrified that I was going to get the snot beaten out of me and never be able to recover. But that didn’t happen. And as I trained, I grew more confident in myself. I was less risk-adverse than I’d ever been. I wanted to test myself under duress. The primal satisfaction that comes from trading punches and kicks or grappling with an opponent and then emerging from that test weary but still alive; sweaty and exhausted but toughened up. I still love that feeling and yearn for it even all these years later.

But at the same time, martial arts didn’t remove fear from my life – and I realized nothing could ever take fear away. Indeed, nothing should take fear away.

Instead, martial arts changed my attitude toward fear.

As I grew more aware of my surroundings and what my body was capable of doing to another human being, I started enjoying the idea of being tested more and more. There’s a certain primal exhilaration in stepping on to the dojo floor and testing your technique. Sometimes, things go well. Sometimes, you find mistakes that need to be improved upon. But that fear that once crippled me, now assisted me in learning to truly live my life and take control of my personal destiny.

I know many people who have dreams. But fear of failure, or of self-sacrifice, or of some perceived notion that society has pounded into their consciousness of what’s appropriate behavior for someone at a certain age…it ensures those things remain just that: dreams.

As a result, these people do what I used to do – they run away from the fear. They go out of their way to self-sabotage their success using excuses or rationale that overrules their desire. They squander bold opportunity in favor of the comfort of mediocrity.

There are precious few who adopt the opposite response and actually run at the fear. These are the people who act in the face of adversity. They are the ones who acknowledge their fear or insecurity but go for it anyway. They refuse to let fear be the crippling entity it can be. Instead, they use it as a barometer of how well they’re steering their destiny toward the success they believe they deserve. If they aren’t afraid, then they’re not trying hard enough – they’re not taking enough risks to achieve their dreams.

This isn’t to say that if you’re afraid of sharks that you should chum the waters and go swimming. Instead, what I’m suggesting is you look at the things you want from life – goals or dreams or what have you. Then honestly look at what might be holding you back from achieving them. Are you afraid? If so, the only way to achieving your goals is to blast through the fear. Run at it. Go through it. Don’t stop. Never quit.

One of the scariest situations I’ve ever found myself in was when I was walking with my wife and one of her relatives through Chinatown. Ahead of us were two men walking slowly and taking up the majority of room on the sidewalk. I made the decision to move ahead of them, but as I did so, I realized that we were being set up for an attack. The two men were the funnel and ahead of them were three more men situated in such a way as to form a half circle perimeter. The realization was one that happened in nanoseconds – only in looking back at it from the safety and comfort of many years later can I even describe it. But I knew – even in that split-second – that if I hesitated or tried to avoid the situation, it would be catastrophic for the three of us.

Instead, as the attack unfolded and the lead man drew the knife he’d been concealing and tried to distract me by asking, “Hey, you got a problem?” I moved through and beyond the arc of his cut and checked his shoulder so he could not cut back, while simultaneously pushing my wife and her relative ahead of me and out of the ambush, all the while repeating, “Nope, no problem. There’s no problem.” I kept us moving – always moving – until we were well clear of the attackers. And thanks to my training, the incident was over so quickly that the attackers simply turned and walked the other way. I don’t know if they were even fully aware of what had just transpired. I was still fairly confused myself.

But I knew one thing: I’d run at the fear.

I moved forward when any other choice would have meant my downfall and possibly that of my wife and her relative. Backpedaling, circling, even engaging – all of it would have been wrong. I would have been trapped in a circle of five armed attackers (I only saw one knife, but you *always* assume the attackers are armed) with two innocents to protect as well as myself. It would have been disastrous.

I use that example to illustrate the need to always keep pushing ahead when it comes to achieving goals. Yes, there will be setbacks. Yes, there will be failures. Yes, it will be uncomfortable and you may spend a night or two worrying about the future. But the payoff – that same visceral exhilaration that I get when I test myself in the dojo – of finally reaching a goal is so worth it.

Whatever your dreams and goals, I hope you run at the fear and never let it cripple you. Be bold, move ahead. Don’t let fear – yours or that of anyone else – stop you from realizing your true potential.

Be Amazing Today

I know. I know.

It’s Monday.

I woke up at 5:37am to go to the bathroom and then stumbled back into bed for another 90 minutes that seemed to fly by in exactly 30 seconds. I had a great weekend and would like nothing better than to sleep away today, rest, and get serious tomorrow. I’m willing to bet a lot of you feel something pretty similar to how I’m feeling right now.

So consider this a joint motivational speech – I’m trying to get cranked up as much as I’m trying to crank you up.

And to do that, I’ll just ask a simple question: how will you be amazing today?

It’s a fairly innocuous question. Nothing much to it, frankly. But I’ve found in the past that asking that question has a cool effect on me. I may not have an answer when I first ask the question in the morning, but throughout the day I find myself doing more than I thought I would at the start of the day. And when I finally crawl into bed at night and pull the covers up, asking the question: “how was I amazing today?” invariably produces several answers and leads to being very satisfied with how the day progressed. Maybe I cranked out more words than I thought I would. Maybe I got caught up on email. Maybe I got going on that other project that had languished.

I don’t purport to be some incredible life coach with all the answers – I can’t tell you how to rewire your neurology or expunge a traumatic past or any number of other things that society seems intent on insisting we all suffer from. But I can show you some of the things that I use to drive my own life forward and be successful at what I do. When I was in Basic Training, motivation was easy: drill instructors would shout and scream until you got it done and got it done right. In the real world, motivation has to come from within you – you have to be a self-starter and a self-finisher. As you reach goals, set new ones. Quest ever on and never get complacent. You’re the only one who will care, no matter how many “life coaches” or “mentors” or “restorative life energy therapists” you hire.

At the start of the day, it’s just you.

At the end of the day, it’s just you.

We all have triggers that can be used to propel us further ahead on the fuel of never-ending potential. It’s just a matter of finding them. Sometimes those triggers are profound and earth-shaking things, like a near-death experience, skydiving, and reconnecting with an old love.

Sometimes, they’re far simpler.

Sometimes, they’re six-word questions.

“How will you be amazing today?”

You may not know the answer now. But you will soon enough.

Have a fantastic week everyone.

(PS: My new DVD series “Thermonuclearize Your Success NOW with Old Sweaty Socks and Paprika” is due in stores in time for the holiday shopping season, so don’t forget to grab the set. It’s just $999 bucks, which is far cheaper-looking and makes you feel better than spending $1000.)

What a Black Belt Means…

One of the more interesting things that I always watch for is the change in a person once they earn their first degree black belt. With a good practitioner, earning that shodan is usually a humbling and moving experience – especially if the tests they had to overcome involved a great deal of sacrifice and cleansing of improper skills physically, mentally, and spiritually. They gratefully acknowledge the grade and when they wrap that piece of cloth around their waist for the first time, they perhaps feel empowered and as if they have reached the top of a mighty summit.

But as they stand atop their peak, they must also realize that just beyond their mountain are many, many more mountains – each of them significantly higher than the one they just climbed. The sheer size of these peaks in no way detracts from the hard work the new shodan did to reach this point; rather these peaks serve as a strong reminder that there are many more challenges – many more mountains – that the practitioner has yet to climb. And the view should serve to humble the practitioner. It should remind them that their journey is only just beginning; that mastery is still far from their grasp and their quest will take them to even loftier heights, provided they have the emotional and spiritual maturity to accept the forthcoming challenges.

The catchphrase around the dojo I attend, is that earning your shodan is like getting your Learner’s Permit when you’re starting to figure out how to drive. You’ve got the very minimal basics down, but now it’s time to get out on the road and put those skills to the test. You’d never think of jumping into a NASCAR upon getting a Learner’s Permit thinking that you could even control such a vehicle. The same applies to the first degree black belt. You aren’t suddenly invincible, nor are you particularly gifted. What you have is a very limited set of skills that have been tested to a certain extent. Now it’s time to see what you do with those skills that determines how far you will travel in the art.

Or how quickly you will get sidetracked and defeated by your own ego and sense of entitlement.

What sometimes happens is the newly-minted black belt starts thinking they are a gift to the world of taijutsu. They decide that since they have reached this level, they should now teach others and bestow upon them their “immense wisdom” or physical gifts. Their whole attitude changes from one of a humble practitioner, to a cocky, swaggering braggart too quick with a critique and too certain of their own awesomeness.

Inevitably, they start to fall. Unable to look into the mirror and objectively see their own ego hamstringing their future success, they project their inadequacies upon others. If asked to sit on a testing board, they are often the harshest judges, dispensing cruel sentences without taking into account the many, many factors that go into assessing an individual’s performance and progress within the art. If asked to teach class, they are so certain their method of teaching is the best, they refuse to listen to criticism (let alone learn from it) and focus instead on propping themselves up even further. And with every passing day, their skills falter even more. The individual starts to slide backward in terms of physical talent. As the blinders of their crushing ego close even further, they are able to see less and less until they only see through the tiny pinhole of delusion that remains. Their behavior becomes surly; they feel a sense of entitlement and will do things like forget to show respect to their seniors and even to the Chief Instructor himself.

They assume they have it all when, in fact, they have nothing.

Over the years I’ve been at the dojo, I’ve been very fortunate to see a lot of good practitioners come up through the ranks. I can recount the black belt tests that were truly awe-inspiring to watch and help grade. For some of those people, their black belt test served to propel them onward to leap at new opportunities and accept new challenges. They used their success to breed more success. And today, as they quest ever further down the path, they are bright spirits full of ever-expanding potential and talent. They help out in the dojo; they help others; they serve to reinforce the strong ideals that are important as black belt students at the dojo; and they have a strong sense of community – grateful for the learning they have obtained and humble in their quest to acquire more; they show proper respect to those who have come before them and – most importantly – to their Chief Instructor.

Others? Well, unfortunately, this is not the case. And most disappointing are the practitioners who might have once shown such promise.

As senior students at the dojo – we watch everyone. We don’t always say much, but we always observe. And when we spot a talented practitioner, we grow hopeful. We love to see students coming up who display talent and perseverance – we want to see people succeed who will then help elevate the dojo to new heights through their skill. Usually, when we stand around or teach a class, it will be a parting comment, “Nice ukemi.” Then a nod. That’s it. We’ve said all we need to say to know that we saw that spark and that we hope the practitioner continues to train hard. Among ourselves, we’ll talk about who is coming up that we think is particularly talented.

And when we see someone we thought was talented start regressing instead of progressing, it’s a shame. Personally, I just write them off. Any inclination I had to train with them, or perhaps show them something, or make a correction – it stops. They become insignificant – just another body in the dojo unworthy of respect. If they can’t be bothered to understand and accept responsibility for their mistakes, I can’t be bothered to give a damn about them.

This might sound heartless, but the fact is (thankfully) there are always new people coming in – and many of them will turn out to be great practitioners who don’t let their immaturity and their ego trip them up.

Those are the people I want to train with; those are the people I would go into battle with.

Those are the people who will understand what a black belt really means.

Dear Tom May & NStar Management

Congratulations Tom May and NStar management.

Seriously.

Tropical Storm Irene gave you an incredible opportunity to show that you are a modern 21st century utility company that is attuned to the needs of its customers and responds to emergencies in a timely and communicative manner; that you are proactive and forward-thinking about improvements to infrastructure and contingency planning – especially as it relates to national security.

Instead, you failed so utterly and completely and epically, that it is almost beyond reason.

Rarely in combat does a general get five days’ advance notice about the approaching enemy, its strength, and the potential impact of its attack. Irene gave you plenty of time to plan a cohesive strategy for dealing with its impact. While other utility companies scrambled to draft thousands of out-of-state line workers to help handle the anticipated work flow, you brought in a measly 45 teams of 1-2 workers each. Sure there were problems getting more workers because of other states affected by Irene, but what about bringing in workers from states NOT affected? It would have undoubtedly cost more, which I’m sure is the principal reason behind your lackadaisical approach to emergency response.

Up-to-date intelligence on the battlefield is prized for a reason: it enables leaders to rapidly make decisions about the changing face of battle. And yet NStar’s communication with its customers – arguably the most important aspect of your business – could be bested by children using empty soup cans and string. Not only are your updates lacking detail and timeliness, but you have utterly failed to embrace the usefulness of social media sites. And here’s a hint: having two Twitter feeds that provide one or two useless updates per day is NOT using social media nor does it enhance your business profile. Twitter is about interaction; it is NOT about mere regurgitation of the company’s talking points while ignoring the comments directed at you.

We are in the midst of one of the worst economic periods in US history. Families everywhere are struggling to get by. So imagine the frustration felt by hundreds of thousands of people when – like I did this morning – they were forced to throw away hundreds of dollars worth of groceries because of food spoilage from not having working refrigerators and freezers. Compound that again by the added cost of taking an average family of four out to eat three times a day while we await restoration of power. What’s the potential cost per family affected by poor decision-making at the top levels within NStar – perhaps $1000 or more?

So here’s a little suggestion list for NStar Board of Directors to help make sure this doesn’t happen again:

1. Terminate Tom May. Fire him. Show him the door. As leader of the company, he is ultimately responsible for the severely disappointing lack of leadership and foresight when it came to dealing with Irene. A good leader leads from the front. Tom May sat back and let the task of restoring power fall to the thousands of line workers and teams that have done an amazing job despite suffering from such poor leadership.

2. Terminate your Director of Contingency planning. It’s the job of a contingency planner to plan for the worst and then have backup plans in place for backup plan failure. Clearly, despite 5-days warning that Irene was coming, NStar’s contingency planning department failed to properly maneuver assets into position that would have rapidly mitigated Irene’s effects. Put someone in charge of your contingency planning who actually understands the role.

3. Improve your communication. Really. Because frankly, it stinks. Putting out a crummy .pdf file of towns affected once per day is not communication in the 21st century. Using Twitter to throw out the same useless info is not communication in the 21st century, either. In the future, you ought to have full maps of affected areas showing real-time restoration efforts, deployment of teams, and anticipated recovery times. It’s not hard. It just takes a little effort. Try it some time.

4. Invest in infrastructure. In my neighborhood, we lose power a few times a year and when I call up, the machine tells me it’s due to “damage to high voltage equipment.” All the time? Look, our energy infrastructure is a key part of our national security. We’ve already seen the effects of cyber attacks on our energy grids. Until utility companies like you make a concerted effort to invest in the infrastructure and security of your systems, we’re vulnerable – not just to storms but to foreign enemies looking to disrupt our nation. Take some of the money you earn every quarter and actually invest it in technology that will improve the security of your infrastructure and update it so it is as technologically relevant as it can be. Some of the aspects of your network are decades out-of-date and basically obsolete. Fix it.

5. Give an immediate $200 credit to all of your affected customers. Many have spent far more than that amount on groceries and food and basic survival items as a result of your glaring failures. Do the right thing and give your customers some of that money back.

In short, Tropical Storm Irene showed the world the glaring mismanagement affecting most of our nations’ utility companies. Like so many other corporations, you have all grown fat and lazy due to your greed. You no longer care about excellence. You are willing to settle for “good enough.” But how many more people would be suffering if Irene had been a Category 2 storm, or worse? How much longer would your customers be without power because of your incompetence? How much more money would those without power be forced to spend just on basic survival items like food and water because you failed to properly plan despite days of advance notice? Your actions are completely and totally unacceptable to hundreds of thousands of people that rely on you – in some cases with their very lives. And all you’ve shown is that you are incapable of handling much of anything beyond kite-flying season, let alone some of the more impressive storms that routinely affect the northeast.

You should be embarrassed and ashamed of your failures as a company. But let’s hope you’re not too arrogant and ignorant that you can’t learn from those mistakes so this doesn’t happen again.

Sincerely,
Jon F. Merz