October is Fan Month!

So as we draw to a close on September (huh? what? where did that month go, eh?) I thought I’d let you in on just ONE of the cool things that will be happening in October. I happen to love October. It’s my birthday month, it was my late father’s birthday month (we usually celebrated together, which was always nice) and Halloween happens to be at the end. So I thought it would be fun to turn this October into “Fan Month.” Everyday throughout the month, I will be calling one fan each day, thanking them for their support, and having a quick chat with them. It’s completely unscripted stuff and it’s your chance to ask me pretty much anything you want (within reason). I’ll be doing these video calls over Skype and recording them for everyone to watch. They’ll last about 10 minutes and it’s my way of saying thank you to a select group of folks who have been kind enough to buy my work and stand behind me as I travel this crazy path of being a writer.

All you need to do to throw your name into the hat and possibly get picked is be a fan of my work: and by that I mean you should be up-to-date on all of my writing, whether it’s Lawson or some of the standalone work I’ve done. Ideally, you’ve read most of my stuff and have questions about my writing process, my venture into indie ebooks, traditional publishing, TV production, etc. etc. etc.

Now, you’ve got to be okay with the fact that I’m recording these calls and using them as I see fit (which means I’ll make them public, cross-post them on Youtube and Facebook, and generally make them available for anyone to see and comment on) as well as be available on the day of the call (winners will be notified beforehand in order to schedule things properly.) But I think this will be a ton of fun. Each day Monday-Friday, we’ll do a fan call and then post them. I’m sure they’ll be amusing, entertaining, and will lead many people to the spiritual enlightenment they seek.

Well, maybe not that last one.

But they will be fun!

HOW TO ENTER: Okay, so let’s get to it. Want to chat with me? All you have to do is send your name, email, and your favorite line from one of my works (something a character said or something written in the narrative) to jonfmerz AT verizon DOT net. That’s it. I’ll start picking the winners immediately and scheduling the calls. Not up to speed on my work and want to get caught up? For Kindle users, you can find my work here. And for Nook users, the list of available work is here.

Get going! 🙂

Run At The Fear

When I was much younger, I spent the majority of my time running away from fear. I was perpetually afraid of doing the wrong thing, appearing out-of-place, or being unprepared. In the 7th grade, I was at a new school with hundreds of people I didn’t know. I didn’t wear the right clothes, talk the right way, or even give a damn enough about my appearance. And then I had bullies to deal with so I spent a lot of time figuring out intricate methods of avoidance. I’d walk out of my way to avoid place I knew they’d be at. I spent so much time rocked back on my heels that I really felt on the defensive for a majority of the time.

I finally realized something when I was about fifteen years old: I didn’t like how my life was unfolding. Being forever tied up in knots of anxiety is not a pleasant way to go through the day – and even as horrible as puberty can be, I was making my own excursion through that time even more hellish. I spent a lot of time looking for some miracle solution that would remove all the fear from my life. I wanted to be bold. I wanted to let troubles bounce off of me. But I didn’t know how to find real courage, or – for a while – even where to start to look for it.

I’d always been intrigued about martial arts. I’d seen the all the Kung Fu flicks of that time. And so I started training – first with friends and then with actual instructors. I still remember walking into my first martial arts school, halfway terrified that I was going to get the snot beaten out of me and never be able to recover. But that didn’t happen. And as I trained, I grew more confident in myself. I was less risk-adverse than I’d ever been. I wanted to test myself under duress. The primal satisfaction that comes from trading punches and kicks or grappling with an opponent and then emerging from that test weary but still alive; sweaty and exhausted but toughened up. I still love that feeling and yearn for it even all these years later.

But at the same time, martial arts didn’t remove fear from my life – and I realized nothing could ever take fear away. Indeed, nothing should take fear away.

Instead, martial arts changed my attitude toward fear.

As I grew more aware of my surroundings and what my body was capable of doing to another human being, I started enjoying the idea of being tested more and more. There’s a certain primal exhilaration in stepping on to the dojo floor and testing your technique. Sometimes, things go well. Sometimes, you find mistakes that need to be improved upon. But that fear that once crippled me, now assisted me in learning to truly live my life and take control of my personal destiny.

I know many people who have dreams. But fear of failure, or of self-sacrifice, or of some perceived notion that society has pounded into their consciousness of what’s appropriate behavior for someone at a certain age…it ensures those things remain just that: dreams.

As a result, these people do what I used to do – they run away from the fear. They go out of their way to self-sabotage their success using excuses or rationale that overrules their desire. They squander bold opportunity in favor of the comfort of mediocrity.

There are precious few who adopt the opposite response and actually run at the fear. These are the people who act in the face of adversity. They are the ones who acknowledge their fear or insecurity but go for it anyway. They refuse to let fear be the crippling entity it can be. Instead, they use it as a barometer of how well they’re steering their destiny toward the success they believe they deserve. If they aren’t afraid, then they’re not trying hard enough – they’re not taking enough risks to achieve their dreams.

This isn’t to say that if you’re afraid of sharks that you should chum the waters and go swimming. Instead, what I’m suggesting is you look at the things you want from life – goals or dreams or what have you. Then honestly look at what might be holding you back from achieving them. Are you afraid? If so, the only way to achieving your goals is to blast through the fear. Run at it. Go through it. Don’t stop. Never quit.

One of the scariest situations I’ve ever found myself in was when I was walking with my wife and one of her relatives through Chinatown. Ahead of us were two men walking slowly and taking up the majority of room on the sidewalk. I made the decision to move ahead of them, but as I did so, I realized that we were being set up for an attack. The two men were the funnel and ahead of them were three more men situated in such a way as to form a half circle perimeter. The realization was one that happened in nanoseconds – only in looking back at it from the safety and comfort of many years later can I even describe it. But I knew – even in that split-second – that if I hesitated or tried to avoid the situation, it would be catastrophic for the three of us.

Instead, as the attack unfolded and the lead man drew the knife he’d been concealing and tried to distract me by asking, “Hey, you got a problem?” I moved through and beyond the arc of his cut and checked his shoulder so he could not cut back, while simultaneously pushing my wife and her relative ahead of me and out of the ambush, all the while repeating, “Nope, no problem. There’s no problem.” I kept us moving – always moving – until we were well clear of the attackers. And thanks to my training, the incident was over so quickly that the attackers simply turned and walked the other way. I don’t know if they were even fully aware of what had just transpired. I was still fairly confused myself.

But I knew one thing: I’d run at the fear.

I moved forward when any other choice would have meant my downfall and possibly that of my wife and her relative. Backpedaling, circling, even engaging – all of it would have been wrong. I would have been trapped in a circle of five armed attackers (I only saw one knife, but you *always* assume the attackers are armed) with two innocents to protect as well as myself. It would have been disastrous.

I use that example to illustrate the need to always keep pushing ahead when it comes to achieving goals. Yes, there will be setbacks. Yes, there will be failures. Yes, it will be uncomfortable and you may spend a night or two worrying about the future. But the payoff – that same visceral exhilaration that I get when I test myself in the dojo – of finally reaching a goal is so worth it.

Whatever your dreams and goals, I hope you run at the fear and never let it cripple you. Be bold, move ahead. Don’t let fear – yours or that of anyone else – stop you from realizing your true potential.

Dear Tom May & NStar Management

Congratulations Tom May and NStar management.

Seriously.

Tropical Storm Irene gave you an incredible opportunity to show that you are a modern 21st century utility company that is attuned to the needs of its customers and responds to emergencies in a timely and communicative manner; that you are proactive and forward-thinking about improvements to infrastructure and contingency planning – especially as it relates to national security.

Instead, you failed so utterly and completely and epically, that it is almost beyond reason.

Rarely in combat does a general get five days’ advance notice about the approaching enemy, its strength, and the potential impact of its attack. Irene gave you plenty of time to plan a cohesive strategy for dealing with its impact. While other utility companies scrambled to draft thousands of out-of-state line workers to help handle the anticipated work flow, you brought in a measly 45 teams of 1-2 workers each. Sure there were problems getting more workers because of other states affected by Irene, but what about bringing in workers from states NOT affected? It would have undoubtedly cost more, which I’m sure is the principal reason behind your lackadaisical approach to emergency response.

Up-to-date intelligence on the battlefield is prized for a reason: it enables leaders to rapidly make decisions about the changing face of battle. And yet NStar’s communication with its customers – arguably the most important aspect of your business – could be bested by children using empty soup cans and string. Not only are your updates lacking detail and timeliness, but you have utterly failed to embrace the usefulness of social media sites. And here’s a hint: having two Twitter feeds that provide one or two useless updates per day is NOT using social media nor does it enhance your business profile. Twitter is about interaction; it is NOT about mere regurgitation of the company’s talking points while ignoring the comments directed at you.

We are in the midst of one of the worst economic periods in US history. Families everywhere are struggling to get by. So imagine the frustration felt by hundreds of thousands of people when – like I did this morning – they were forced to throw away hundreds of dollars worth of groceries because of food spoilage from not having working refrigerators and freezers. Compound that again by the added cost of taking an average family of four out to eat three times a day while we await restoration of power. What’s the potential cost per family affected by poor decision-making at the top levels within NStar – perhaps $1000 or more?

So here’s a little suggestion list for NStar Board of Directors to help make sure this doesn’t happen again:

1. Terminate Tom May. Fire him. Show him the door. As leader of the company, he is ultimately responsible for the severely disappointing lack of leadership and foresight when it came to dealing with Irene. A good leader leads from the front. Tom May sat back and let the task of restoring power fall to the thousands of line workers and teams that have done an amazing job despite suffering from such poor leadership.

2. Terminate your Director of Contingency planning. It’s the job of a contingency planner to plan for the worst and then have backup plans in place for backup plan failure. Clearly, despite 5-days warning that Irene was coming, NStar’s contingency planning department failed to properly maneuver assets into position that would have rapidly mitigated Irene’s effects. Put someone in charge of your contingency planning who actually understands the role.

3. Improve your communication. Really. Because frankly, it stinks. Putting out a crummy .pdf file of towns affected once per day is not communication in the 21st century. Using Twitter to throw out the same useless info is not communication in the 21st century, either. In the future, you ought to have full maps of affected areas showing real-time restoration efforts, deployment of teams, and anticipated recovery times. It’s not hard. It just takes a little effort. Try it some time.

4. Invest in infrastructure. In my neighborhood, we lose power a few times a year and when I call up, the machine tells me it’s due to “damage to high voltage equipment.” All the time? Look, our energy infrastructure is a key part of our national security. We’ve already seen the effects of cyber attacks on our energy grids. Until utility companies like you make a concerted effort to invest in the infrastructure and security of your systems, we’re vulnerable – not just to storms but to foreign enemies looking to disrupt our nation. Take some of the money you earn every quarter and actually invest it in technology that will improve the security of your infrastructure and update it so it is as technologically relevant as it can be. Some of the aspects of your network are decades out-of-date and basically obsolete. Fix it.

5. Give an immediate $200 credit to all of your affected customers. Many have spent far more than that amount on groceries and food and basic survival items as a result of your glaring failures. Do the right thing and give your customers some of that money back.

In short, Tropical Storm Irene showed the world the glaring mismanagement affecting most of our nations’ utility companies. Like so many other corporations, you have all grown fat and lazy due to your greed. You no longer care about excellence. You are willing to settle for “good enough.” But how many more people would be suffering if Irene had been a Category 2 storm, or worse? How much longer would your customers be without power because of your incompetence? How much more money would those without power be forced to spend just on basic survival items like food and water because you failed to properly plan despite days of advance notice? Your actions are completely and totally unacceptable to hundreds of thousands of people that rely on you – in some cases with their very lives. And all you’ve shown is that you are incapable of handling much of anything beyond kite-flying season, let alone some of the more impressive storms that routinely affect the northeast.

You should be embarrassed and ashamed of your failures as a company. But let’s hope you’re not too arrogant and ignorant that you can’t learn from those mistakes so this doesn’t happen again.

Sincerely,
Jon F. Merz

PREY or PRAY?

There comes a point every summer when we start longing for the cooler temperatures of the fall. It’s August and by now, the sun’s rays have baked the earth around us. Humidity makes it feel like every step you take is in the deepest, darkest jungle where breathing is hot, wet, and just painful. We drink, but it never seems to be enough to stave off the blistering solar assault above us.

So, our thoughts naturally turn to those days when cool breezes wash over us, bringing relief. When the dancing leaves are harbingers of the first flakes of snow, drifting down in a delicate ballet reflective of nature’s own ethereal rhythm. At this time of year, we look forward to those days, with the bite of promised snow in the air, the gathering clouds of some far off storm bloating the heavens, and the eventual crackle of wood upon a blazing hearth.

With that in mind, I hereby present my offer of solace from the August heat. PREY will transport you the bottom of the world to the snowy mountains of Antarctica, where the frigid winds carry the promise of something sinister and hidden, locked away in an icy tomb until a group of scientists discovers it.

Now, they’re being hunted.

And as darkness falls at the bottom of the world, the real terror begins.

Prey is available for both the Kindle and the Nook. It’s a ticket to adventure in the frozen reaches of the Antarctic wilderness.

And the horrors that await.