1&1 Internet – World’s Worst Web Hosting Service?

So, here’s my morning so far: I got a collection agency letter yesterday (3 of them, actually, all with varying amounts listed) from NCO Financial regarding the website I have hosted with 1&1 Internet. The account was frozen because 1&1 had an old credit card for billing that has since expired. Rather than contact me, they simply kept trying to bill it, and then when the payments didn’t go through, they threw it out to a collection agency. Lovely, huh?

I called 1&1 last night, but of course they were closed. So I called this morning and was told that I would have to deal with NCO directly since they farm those bills out and “the balance is no longer in our system.” Bizarre. I called NCO and made a full payment for the balance, which was a measly $73 bucks. NCO gave me a confirmation number and told me that 1&1 could call them to confirm the payment so they could unfreeze my account.

I called 1&1 back, gave them the confirmation number and was then told my account would be unfrozen in FOUR DAYS. Wait – what? FOUR DAYS? You have got to be kidding me. What century are we living in? I asked to speak to a supervisor. Damian then picked up the phone and I explained the situation to him. Now, bear in mind, that prior to this, I’ve never had a payment rejected or anything like that. I was a good customer. But Damian insisted it take four days as well. I asked for an explanation why since I’d given them the confirmation number, and NCO even said they could call, but Damian didn’t seem to give a rat’s ass.

So now I’m taking to the web to air this out and see if I can get some help. I’d appreciate retweets & shares of this and if you feel like doing so, the 1&1 Facebook page is here and their twitter feed is here. Who knows, maybe I can get some results.

Thanks.

EBook Sales for March 2011

I sold 3421 ebooks in March.

To say I’m thrilled would be an understatement. And if I thought February was great, well, March was even better. I saw a 46% jump in sales in March and it’s my goal now to realize that same sales increase with each succeeding month. Is it sustainable? I think it just might be. More people are flocking to ebooks and ereaders than ever before. And my numbers, as great as they are for me personally, are still a drop in a very, very big bucket. I still have hundreds of thousands of fans to introduce to Lawson. If I can be sure to introduce new Lawson adventures each month, retain readers from each book, and drive new readers to the series, I think it’s very, very possible to make good gains each month. We’ll see if I’m right.

The vast majority of my sales in March came from my Lawson vampire series. THE FIXER alone sold 953 copies on the US Amazon site. The other three novels all posted solid triple-digit sales and even the two novellas made it into triple digits. The Lawson short stories, while not as impressive sales-figures-wise, still managed to add several hundred dollars to my bottom line. And this next week will see the addition of a new Lawson novel, THE ENCHANTER (previously known as THE MADAGASCAR MATTER before it became a full-fledged novel) as well as a new novella titled THE SHEPHERD. I’m hoping that more and more people will find the series and really enjoy what I’m doing with it. Add to that the new redesign of THE FIXER website – which will be THE place for all things Lawson (including the TV series) and you have some very cool things happening right now.

For me, this new world of ebooks sales is extremely gratifying. I’m earning a very respectable wage on ebook sales (roughly $150 bucks each day) and I couldn’t be more pleased. I get a monthly check (net 60 days) which certainly makes things a lot easier to budget and plan for. I’d like to take a moment to say thanks to everyone who has purchased ebooks over the last few months. I write for you and I hope you really have fun with Lawson.

Oh, and by the way, PREY is coming soon. It needed a bit more revision work, but it will be out within the next month.

300 Ebooks in One Day?

So, we’re getting down to the end of the month and I’ve been very happy with my ebook sales. I’ve already surpassed last month, but I want to introduce even more people to my Lawson series. So, I’m posting a bit of a challenge – feel free to play along! I’m going to try to sell 300 copies of THE FIXER today, Friday, March 25th. Doesn’t matter if it’s for the Kindle or the Nook and there are links to each out here.

But I’d like your help in spreading the word about it. If you have a few friends who you think would enjoy the series, then please pass this on to them. In a few short weeks, the official website for THE FIXER TV series will debut along with new video footage, new books, and much more. This is the time to drive new fans to the series and get them hooked on the fun-filled world of Lawson.

Get THE FIXER for the Kindle | Get THE FIXER for the Nook

So please join me today and pick up a copy of THE FIXER. If you already have it, please make sure you’ve got the rest of the series, since we’ll be unveiling new adventures very soon.

Use the “share buttons” below to help spread the word – especially on Facebook and Twitter. Thanks for your help!

Barry Eisler Snubs $500K Traditional Deal to Go Indie

Bestselling author Barry Eisler of the famed John Rain series of thrillers has just turned down a $500,000 traditional publishing deal with St. Martin’s Press in order to go the indie publishing route. He and Joe Konrath talk it out over a lengthy, but SO worth your time post over on Konrath’s Blog. The short of it is this: things are changing, traditional publishers are locking up right s and paying writers crap. So screw it and go indie. But check it out and then come on back. I’ll be here…

Good read, right? And I’m one of those traditional authors who has recently seen the light. For February, I made $3200 from ebook sales – the majority of it coming from my Lawson Vampire backlist and new adventures not available in print. For March, I’m on track to do even better. This isn’t flash-in-the-pan stuff. It’s not some marginal fringe movement (no matter how badly those whose livelihoods are tied to traditional publishing might wish you to believe).

This. Is. Real.

Ebooks aren’t going away. More ereaders are flooding the market at lower price points. And a reasonable price point on ebooks means they become “impulse buys” instead of drawn out financial decisions. Think about iTunes. 99 cents for a song? Easy buy. Click, click, click.

Is print dying? No. But people aren’t buying books like they used to. I’ve often said that my job is to deliver entertainment. I personally don’t really care how that entertainment gets delivered, just so long as it does. And with the plans I have in motion now (“In 3 weeks, everything changes…” <--mysterious side comment not associated with this post) that will be realized. More books, more control, less time to bring books to market, better ability to adapt to changing market conditions, and a consistent and expanding audience. Sounds like a winning combination to me.

Enemy Mine: To Benefit Japan

Some of you know how much of a Japanophile I am when it comes to their culture and martial traditions. Needless to say, the events of last Friday have saddened me and simultaneously inspired me to want to do something to help the relief efforts. I was originally supposed to be over in Japan right now, but the universe had other ideas – fortunately.

I wrote ENEMY MINE over this past weekend and all proceeds from the sales of this story will go directly to agencies providing relief services to Japan during this terrible time. I’m hoping to sell a whole lot of copies – I just now put it up on Amazon and Barnes & Noble, but you can also order a .pdf and .epub version direct from me if you’d prefer to use Paypal. ENEMY MINE takes place immediately following THE KENSEI, so I hope you enjoy it as it sheds a little more light on a new villain Lawson is going to have to deal with sooner than later.

Also, please help spread the word about what I’m doing. Share it on Facebook, Tweet about it on Twitter. Post about it on a blog. The more sales, the better. And every little bit helps. I have friends in Japan directly affected by this tragedy; this one hits close to home. Thank you for your help and I hope you enjoy the story! Note: I’ll update this post with links when the story goes live at Amazon and Barnes & Noble.com


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